Using water and gas in flood and cyclonic affected areas

Floods and cyclones can cause significant damage to water infrastructure and housing. Here are some answers to frequently asked questions from residents with plumbing, gas and water use issues.

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Frequently asked questions

Look for signs of damage to pipework and fittings. If your pipework is covered and you can’t see any damage, turn off all the taps and check your water meter. If the dial is still turning, then you may have a broken pipe. Contact a licensed plumber to do the repairs.

Appliances such as hot water units, pumps and pipework should also be checked by a licensed plumber before you use them.

Check with your local government to see if the water in your area is fit to drink. If it is, run the tap first to flush out the water that has been in the pipes, and clean aerators as required. 

Contact a licensed plumber to check all external pipework and appliances before you use them. Electrical appliances, such as a water pump, should be checked by a licensed electrician.

If water has an unusual smell or colour, do not drink it. Notify your local government of the problem as soon as possible so it can be fixed quickly.

If no flood water has entered the tank, the rainwater should be suitable for drinking. However, we recommend that rainwater is filtered/treated first.

Contact your local government to confirm the local sewerage system in your area is working. If it is, toilets and sanitary fixtures may be used. 

We recommend you use a licensed plumber to check all pipework, as well as flush and clean the cistern and tap aerators before use.

Flood water may have entered, so ask a licensed plumber to check the tank before you use it. Contact a licensed electrician for treatment plants to check all the electrical components before the power supply is turned on.
 

Any system using electricity should be checked by a licensed electrician. Solar or heat pump hot water systems may require an inspection and/or servicing by a licensed plumber. Gas hot water systems may require an inspection and/or servicing by a licensed gasfitter.

Appliances, meters, or regulators that have been covered or damaged by flood water must be inspected by a licensed gasfitter before the gas supply is restored. 

After the inspection is completed, a compliance certificate will be issued.

Contact your insurance company as soon as possible after the damage so any necessary claims can be processed.

If the insurance company recommends a contractor, contact the Queensland Building and Construction Commission to check if the tradesperson holds a current licence to perform the work.

To have your gas reconnected after disconnections/inspection, contact:

For general enquiries and complaints, contact the Petroleum and Gas Inspectorate on:

For Gas Emergencies:

  • Gas leak
  • Gas explosion
  • Gas related injury

Contact the Petroleum and Gas Inspectorate Emergency Hotline 1300 910 933

Need more information? 

Call QBCC on 139 333 and we can assist you.

Last reviewed: 24 Jul 2024 Last published: 24 Jul 2024
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7 top safety tips to secure your site this storm season

Tradies are being urged to prepare their building sites now in the event of a major storm or cyclone this summer.

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QBCC media releases

Queensland Building and Construction Commission (QBCC) Commissioner Anissa Levy says there are a few common-sense safety measures to limit the risk.

“In order to help avoid injury, damage and costs associated with storms and cyclones, it’s important to keep your site clean, says Commissioner Levy.

“Removing loose material and rubbish is a great first step, as strong winds could cause problems by potentially turning materials into missiles.

“When a storm hits, strong winds can result in major damage if items such as roofing sheets and scaffolding are not secured properly.”

Commissioner Levy says rising flood waters as a result of high tides or storm surges also pose a threat to building sites.

“Raising and securing all material above known flood levels will give your site the best protection against the elements, while another tip to avoid flooding is to ensure your site has adequate and compliant drainage.

“Temporary structures need to be secured too, including site offices and shipping containers.

“Contractors should also use this time to check that their insurance policies and coverage are fully up to date and sites and values are accurate.”

In the event of wild weather, the QBCC Commissioner stresses the importance of only returning to site when it is safe to do so.

“When it is safe and practical to return to site, you should secure and address any dangerous or failed areas.”

More information about how to prepare for natural disasters can be found on the QBCC website.

7 Top Tips

  1. A clean site is a safer site
  2. Raise your materials and lower your flood risk
  3. Brace your fencing so temporary barricades last longer
  4. Dig some trenches so rainwater can run off
  5. Keep site offices secure to keep the books dry
  6. Check the insurance policy to dodge future headaches
  7. When the storm passes get back on site asap

Last reviewed: 19 Dec 2022 Last published: 19 Dec 2022
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Resilient Homes Fund 

Queenslanders are resilient – and the floods that we have experienced together have shaped us.  

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QBCC news

Queensland home owners who experienced damage to their residential property due to flooding in 2021–22 can now register their interest for the $741 million Resilient Homes Fund. 

The Queensland Government and the Australian Government are working with local councils and communities to support home owners affected by the recent floods – helping them improve their homes’ flood resilience.  

The program includes opportunities for home owners to: 

  • retrofit their home with flood-resilient designs 
  • raise their home out of harm’s way 
  • explore voluntary buybacks. 

It’s all about improving safety within our communities and protecting Queenslanders and their homes when disaster strikes.  

Register your interest  

The opportunity to register your interest will be ongoing and the flood events covered include:  

  • Rainfall and flooding within Central, Southern, Western Queensland (10 November-3 December 2021) 
  • Rainfall and flooding as a result of Ex-Tropical Cyclone Seth (29 December 2021-10 January 2022) 
  • Rainfall and flooding within SEQ (22 February-7 March 2022) 

Read more about the Resilient Homes Fund

This assistance is made available through the jointly funded Commonwealth-State Disaster Recovery Funding Arrangements. 


Last reviewed: 19 May 2022 Last published: 19 May 2022
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Boots on ground for rebuilding effort

Officers from the building industry regulator have started door-knocking in Brisbane’s flood affected suburbs, offering advice to homeowners to help protect them and their properties when rebuilding work starts.

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QBCC boots on the ground

Queensland Building and Construction Commission (QBCC) staff are visiting homeowners this week, providing flood recovery advice and urging them to only use licensed tradespeople for their important building work.

QBCC Commissioner, Anissa Levy, says it is understandable that affected owners want to start work as soon as possible but it is equally important that they ensure the work is done correctly, legally and to all appropriate standards.

"I know that owners urgently want their homes repaired but if the work isn’t done properly the first time, it could potentially create further problems down the track," Ms Levy says.

"It’s also important that owners speak to their insurer before attempting or authorising any building work, including emergency repairs, as unauthorised work may not be covered by an
insurance policy."

The QBCC website features a 'Find a Local Contractor' search function to help those owners who need to locate and contact qualified, licensed local tradespeople.

Owners are also encouraged to use contracts to help safeguard all parties in case of potential future disputes. Contracts are available to download for free from the QBCC website. 

"When the important rebuilding work starts in flood-affected areas, the QBCC will be there to check licences and inspect work, to protect owners and ensure a level playing field for licensed contractors," Ms Levy says.


Last reviewed: 11 Mar 2024 Last published: 11 Mar 2024
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SEQ flood recovery

After a flood, there will be a lot of work to do to get a property cleaned up, repaired and ready to live in again. We provide tips and resources to help you get started, whether you’re a property owner or a QBCC licensee. We also connect property owners with local licensed contractors via our tradie register.

Find a local contractor

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Aerial view of flooded homes in South East Queensland

For licensees

 

Clean up before you start work 

We urge all QBCC licensees who are engaged to work on a property that has been damaged by flooding or storms to ensure they take proper safety precautions before they get to work.

So, here are some key steps to restoring a house after flood damage:  

  • all services must be made safe before any remedial work begins and particularly where occupancy is required before finishing work commences 
  • flood debris should be cleared away as soon as possible so drying can start 
  • plinths (kickers) should be removed from beneath kitchen and bathroom cabinets to allow for proper drying 
  • if necessary, plasterboard linings should be partially removed to allow walls to dry out 
  • check for moisture content - no finishing work should be done until the moisture content of wall framing has dropped below 16 percent.

Repairing a flood-damaged property 

It is essential the house is sufficiently dry before repair work is carried out.

Undertaking repairs to the structure and finishes before the house is properly dry can result in many problems down the track, including (but not limited to):

  • poor adhesion (blistering) of finishes
  • materials continuing to move as they finish drying, resulting in cracking
  • lifting and bubbling of vinyl floor coverings
  • health problems for occupants.

Also remember, timber absorbs water, so if you are working on a timber or timber-framed house there are further considerations to take into account before you start work. 

All reinstatement work must be carried out in accordance with the Building Code of Australia.

For more information read: 

Repair plumbing and drainage work

When repairing properties with damaged plumbing, it is important to identify if any permits are required prior to starting work, or if the work is notifiable work and needs to be registered with the QBCC.

Most plumbing and drainage work performed in existing buildings falls into one of 12 categories of notifiable work. If you are unsure, use our tool to find out if it is notifiable work.

Learn more about how and when to register notifiable work.

Register for our local contractor directory

The QBCC's Find a local contractor tool is a free service that helps property owners and other contractors connect with QBCC-licensed contractors in their area. 

Find out how to register

 

For property owners

 

Getting started

In the aftermath of a flood, it is easy to feel overwhelmed and emotional at the thought of rebuilding, and not know where to start.

Here are some useful steps to help you get started:

  • put safety first, including using licensed contractors to make your electricity, gas, and plumbing safe
  • photograph everything before you move it or throw it away  (for insurance purposes, if you have it)
  • lodge a claim with insurance (if you have it)
  • wear safety gear and wash your hands thoroughly afterwards
  • sort into piles of what is safe to clean and keep, and what must go
  • make plans to repair the damage.

Beginning the rebuild process

Here are some useful steps to help you get started with the rebuild phase of recovery:

More resources and frequently asked questions can be found on the page:

Use licensed contractors to rebuild

We can help you rebuild or repair your property by connecting you with local licensed workers, as well as providing resources and advice.

We recommend choosing a QBCC licensed contractor to make repairs or to rebuild your home. This will mean you are covered by the Queensland Home Warranty Scheme and will have access to our dispute resolution service. 

Licensed contractors have proven qualifications and knowledge for the work they are licensed to do, which makes them the best choice to help you rebuild after a flood or storm.

Find a contractor

Find licensed contractors available for recovery work in your area by searching one of our registers:

To find contractors not regulated by the QBCC such as electricians, asbestos removalists or demolishers, contact the specific regulatory bodies such as:


Last reviewed: 9 Mar 2022 Last published: 9 Mar 2022
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QBCC online resources available to help flood recovery

Queensland homeowners affected by recent flooding are urged to check the Queensland Building and Construction Commission (QBCC) website for resources to help rebuild and recover.

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QBCC media releases

QBCC Commissioner Richard Cassidy said there was a range of information and resources online for people and businesses affected by floods or seeking flooding assistance.

“Events like this have a huge impact on the community and we're here to help,” he said.

“We encourage anyone affected by the floods to take extra steps to stay safe during the clean-up and know there are a number of helpful guides and tips on how to start the clean-up, and how to do it safely.

“There is a flood cleaning checklist which looks at where to start with general cleaning as well as what to do with cavity walls, concrete floors, plaster board and fixtures and fittings, to name a few.

“A floods health and safety checklist looks at initial post-flood safety and awareness around electricity and gas supply, as well as strip-out and clean procedures for insulation, water damaged furniture, carpets and any other absorbent items.”

Mr Cassidy said it was important people followed these simple steps to stop any further damage to their properties, as well as keep them and their families safe.

“We know this can be an emotional time and having these checklists on hand helps take the guess work out of what needs to be done next,” he said.

Further fact sheets and checklists are available on the QBCC website.

If you don’t have internet access, please phone QBCC on 13 93 33.


Last reviewed: 11 Mar 2024 Last published: 11 Mar 2024
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The QBCC wades into help after recent floods

Queensland summers are notorious flooding and the 2021/22 season didn’t disappoint with residents of the Fraser Coast/Gympie and Goondiwindi/Southern Downs regions witnessing rapidly rising waters in their communities.

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topical view od houses in a flood

Many homes in both areas suffered flood damage and needed repairs after the waters receded. Regardless of whether the damage needed minor or major repair work, the QBCC was involved to ensure building standards were upheld, giving residents peace of mind.

After Inglewood flooded late last year staff from the QBCC Toowoomba office were quickly on hand at the Inglewood Recovery Hub to centre to reassure residence and provide information and guidance about compliant and safe building work. Tiffany Barber and Kaitlyn Healy (pictured below) gave residents information about licence registers and advice on mould awareness, asbestos management and the impacts of flood waters on plumbing.

Ex-Tropical Cyclone Seth also caused major flooding on the Fraser Coast earlier this year, resulting in many homes and buildings needing significant and ongoing repairs. A team from the QBCC was put together to support recovery efforts and provide help and information about flood-related home repairs and rebuilding.  

The major building and construction related concerns people were looking for following the floods included information on repairs to damaged plasterboard, timber and timber homes and using plumbing and water in flood and cyclone-affected areas.

In both areas the QBCC’s skills and experience assisted by reminding property owners that if repair work or rebuilding was needed to always use a licensed contractor, and if the building work was valued over $3,300 to ensure a contract was in place for the work.

The QBCC’s social media channels also gave timely advice to people in the affected areas by advising that the QBCC website has a free search tool to help identify and contact local licensees and a variety of building contracts for free download, including a Natural Disaster Repairs Contract.

Extensive information for home owners and contractors about rebuilding after a natural disaster, including flood events, can be found all year round on the QBCC website.  

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QBCC staff

Last reviewed: 23 Feb 2022 Last published: 23 Feb 2022
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Free post-flood building advice for Fraser Coast and Gympie residents

Fraser Coast and Gympie residents seeking help and information about flood-related home repairs and rebuilding have been urged to contact the Queensland Building and Construction Commission (QBCC).

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QBCC media releases

QBCC Commissioner, Richard Cassidy, said the QBCC had always stepped up to help Queenslanders following natural disasters, and the QBCC’s skills and experience would now assist residents affected by ex-Tropical Cyclone Seth.

He said anyone seeking information about building-related work should visit the QBCC website, and anyone with questions should submit a general enquiry online, or phone the QBCC on 139 333.

“This is a difficult time for many people, including our local staff but the QBCC is here to help provide reassurance and guidance about compliant, safe building work,” Mr Cassidy said.

He urged property owners to only ever use licensed contractors, and to use contracts for any building work valued over $3,300.

The QBCC website has a free search tool to help identify and contact local licensees and a variety of building contracts for free download, including a Natural Disaster Repairs Contract.

The QBCC website also has extensive information for home owners and contractors about rebuilding after flood events, including information on repairs to damaged plasterboard, timber, and timber homes.

In addition to these services, the QBCC office at 302 Alice Street, Maryborough, is open 9am-5pm weekdays.


Last reviewed: 14 Jan 2022 Last published: 14 Jan 2022
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Have you been affected by the Fraser Coast floods?

The recent major flooding on the Fraser Coast has affected many people in the community, and we are here to help.

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QBCC news

We have a range of online resources that may help you if you have been affected.

Home owner

Contractor

If you need to get in touch with us, you can:


Last reviewed: 11 Jan 2022 Last published: 11 Jan 2022
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