Defective work dispute
If you have concerns over the quality of the building work you can assess it against our standards and tolerances guide, and lodge a complaint with us if you believe it is defective.
Important—your behaviour matters!
We will not tolerate:
- hurtful or abusive language
- threats to our staff or anyone else
- aggressive behaviour that puts others at risk
If your behaviour is unacceptable, we may need to implement strategies to manage how you engage with us.
Last reviewed: 30 Aug 2021 Last published: 30 Aug 2021
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