Contact us
Contact us for help with your enquiries.
Telephone
Phone—139 333
You can call us: 8.30am—5.00pm, Monday to Friday
Other options
- International—call us on +61 7 3842 8700
- Hearing impaired assistance—
- for Speak and Listen (speech-to-relay)—phone 1300 555 727
- for Internet relay—use the National Relay Service.
- Translation services - please speak to one of our customer service officers on 139 333 for further help.
Postal address
You can lodge forms and send mail to:
GPO Box 5099
Brisbane QLD 4001
Australia
Feedback and enquiries form
You can lodge forms, make enquiries or provide feedback using the:
Customer service centres
We offer over-the-counter service at our customer service centre in Brisbane and in 8 locations across regional Queensland.
For the continued safety of our customers and staff, the following QBCC Service Centres will remain closed on Monday, 10 March 2025. These include:
- Brisbane
- Gold Coast
- Toowoomba
Customers can still phone our Contact Centre team and track and submit enquiries online via myQBCC.
All other QBCC offices and front counter services are open.
Open hours
Brisbane: 8.30am—5.00pm, Monday to Friday
Regions: 9.00am—5.00pm, Monday to Friday
Brisbane
Cairns
Gold Coast
Mackay
Maryborough
Rockhampton
Sunshine Coast
Townsville
Toowoomba
Need help with a dispute
Learn more about how to lodge a complaint or get help with a building related dispute.
Need to lodge a form?
You can lodge it:
— in person at a service centre
— by mail
— via our online form when logged in to myQBCC.
Want to provide feedback?
Learn more about how to provide compliments, complaints or suggestions about our service.