Seeking quotes
Once you have your list of licensed contractors ready, it’s time to reach out and discuss your project.
This is your opportunity to share your ideas and, in most cases, have the contractor visit the site.
Seeing the location first-hand allows them to understand the scope, identify potential challenges, and provide an accurate, informed quote.
Golden rule
Prioritise open and timely communication—a key principle for working with your contractor. Clearly share your needs and preferences, ideally in writing (it’s best not to assume everything has been documented). Address any concerns directly with your contractor as soon as you can, and give them the opportunity to resolve or clarify any issues as they arise.
Comparing quotes
When reviewing quotes from multiple contractors—and we always recommend getting more than one quote—it’s important to compare them carefully to ensure you’re getting the best value without compromising on quality.
Don’t base your decision solely on the lowest price—take the time to evaluate each quote for key factors like quality, service and scope of work. These elements work together to set your project up for success.
If you accept a quote that is below fair market value and need to make a claim under the QHWS the amount of compensation you receive may be reduced.
Below are some recommendations to help you navigate the process.
Like-for-like quotes
To compare quotes fairly, make sure they cover the same scope of work. Since builders can interpret your project differently, it’s a good idea to ask them to price the same tasks, materials and timelines for a clearer comparison.
Here's what to look for:
- Project scope: Ensure all builders understand the full extent of the work and are quoting on the same specifications.
- Materials and finishes: Confirm whether the quote includes the materials and finishes you want, such as type of flooring, fixtures or custom features.
- Labour and timelines: Ensure all quotes factor in labour costs and outline a similar project completion timeline.
Check for hidden costs
A low quote might seem appealing, but it could come with hidden costs or exclusions. To avoid surprises later, ask the following questions:
- Are there any additional fees or charges I should be aware of?
- Are contingencies (unexpected costs) included in the quote? If so, how much?
- Does the price include all required certifications, inspections and fees?
Ensure the quote is as comprehensive as possible to avoid unexpected budget overruns.
WARNING:
It is reported that some builders have been charging excessively for earthworks and footings. Your builder must provide a soil test and contour survey (unless you have already obtained this) to justify these costs. If a quote seems too high, compare it to quotes from other builders, a consultant or an engineer.
Also, check the quote or contract to confirm who is responsible for removing excess soil (‘spoil’) from the site, as this can be an expensive addition.
Compare quality of materials
Some contractors may offer lower prices by using cheaper materials. If quality of materials is important to you, ask each builder to provide:
- A detailed breakdown of materials: Ensure the materials listed in each quote match your expectations in terms of quality and brand.
- Product warranties: Ask whether the materials come with warranties and for
how long. - Source of materials: Find out if the builder uses reputable suppliers and whether they have access to premium materials.
Review payment terms
A reputable licensed contractor will be transparent about their payment terms. Be sure to ask:
- What deposit is required?
- For domestic building work costing $20,000 or more, the maximum deposit allowed by law is generally 5%.
- For domestic building work costing between $3,300 and $19,999, the maximum deposit is generally 10%.
- For domestic building work costing $3,300 or less, the maximum deposit is 20%.
If you pay a deposit in excess of the maximum allowed by law and need to make a claim under the QHWS you will not be able to recover the additional amount.
- What forms of payment do you accept?
- For example, bank deposit to a nominated business account.
Be cautious of builders requesting large upfront payments, as deposits that exceed the maximum allowable are unlawful, must not be paid and should be reported to the QBCC
A deposit isn’t required until you have signed a contract. At the contract stage, you will discuss progress payment stages in detail with your builder. Learn more about this on our preparing and signing the contract page.
Evaluate timelines and availability
A great price doesn’t matter if the builder can’t meet your timeline. Ask each builder the following:
- What are your expected start and completion dates?
- What happens if there are delays during the project?
- Do you have other ongoing projects that could impact my timeline?
Ensure the timeline aligns with your needs and consider whether the contractor has sufficient time and resources to dedicate to your project.
Verify their work
Our annual customer research suggests some home owners go with their ‘gut instinct’ when selecting a contractor to work with. While your gut instinct can be powerful, it’s vital to verify the contractor’s work before moving to the contract stage rather than simply relying on them because “they said all the right things”.
Don’t get caught out. Here are some ways you can verify the work:
- Take a look at their website and social media accounts, including comments left by past or current clients.
- Search their business name for online reviews – through a search engine or on social media.
- Seek recommendations from trusted professionals to ensure your contractor is reputable and reliable.
- Ask them about local projects you can visit or clients you can contact for first-hand insights.
- Use our licensee register to check whether the contractor has any infringement notices, directions to rectify work or other disciplinary actions recorded. To do this, type in the contractor’s licence number, surname or company name. Select the licensed contractor you’re considering, then click the ‘licensee’s full history’ button to reveal this information.
By following these simple steps, you can be confident you’re choosing a reliable and trustworthy licensed contractor for your work.