What is not available under AA?
Information you can't access under AA includes:
- information that cannot be legally released or that is protected under legal professional privilege
- information relating to a current case (not closed), including a dispute, complaint, investigation, prosecution or other law enforcement activity
- personal information considered to be sensitive or confidential
- generally, any information that is not your own personal information.
To request access to information that is not available under the AA process, you can apply under Right to Information (RTI).
Fees
AA requests are free with the exception of:
How to apply
Download and complete:
Administrative Access release form (PDF, 62KB)
You will need to provide us with:
- the completed form
- a copy of your proof of identity.
If someone (including a legal representative) is acting on your behalf or as your agent, you must provide:
- evidence that they have authority to act on your behalf by completing Attachment A on the application form or a separate Authority to act form (PDF, 42KB)
- a copy of their proof of identity
- a copy of your proof of identity.
NOTE: Depending on the sensitivity of your request, we may contact you to provide a certified copy of your proof of identity.
Lodge the completed form and supporting documents to us by mail or email.
What happens next?
Applications processed under the Administrative Access Scheme are generally processed within 10 business days from receipt of a valid application. This is subject to the volume of documents being sought under the application.
The release of information through AA is discretionary and there is no ability to seek a review of an access decision made under this scheme. However, applicants dissatisfied with a decision may make a complaint to the QBCC.
More information
For more detail about the AA Scheme, see the:
