Why we conduct audits
Audits are about maintaining the integrity of the plumbing profession. By verifying that notifiable work is correctly documented, we can:
- provide in-person support and guidance to licensees
- catch problems early to avoid costly issues
- ensure work meets safety and compliance standards.
What to expect if you're selected
If you’re selected for an audit, you’ll be asked to provide recent invoices for plumbing work. To make the process smooth and efficient, it’s important to make sure your invoices:
- are clear and legible (no blurry scans or photos)
- include specific details about the work performed
- list the correct site address and building reference (if applicable).
Once your documents are submitted, a member of the QBCC audit team will review them and get in touch if anything further is needed.
Tools to help you stay compliant
To help you stay on top of your obligations, the QBCC website offers a range of practical tools and resources:
- a breakdown of what counts as notifiable work
- an interactive checker to see if your job needs a Form 4
- tips on how to lodge your Form 4/4A correctly.
These resources are designed to make compliance easier and more accessible, so you can focus on doing great work.
We’re for supporting licensed professionals, and you can help
Unlicensed contracting is against the law and undermines the time, training, and investment that licensed plumbers put in to do things the right way. It diverts work away from legitimately qualified professionals and puts public safety at risk.
That’s why we’ve also made it easier to report wrongdoing through our updated complaints form.
If you’ve seen something that doesn’t sit right, you can raise a concern without revealing your identity. And while we’ll do our best to act on anonymous reports, our investigations team may need to follow up for additional details, some of which could be identifiable. Rest assured, we’ll maintain strict confidentiality throughout the process.
Have something to report? Submit your plumbing or drainage complaint here
Let’s work together to keep our high standards and protect the trade for all the future plumbers out there.
