The good news? With the right preparation, you can save time, avoid common delays, and enjoy a smooth, stress-free experience. Here’s your go-to guide to navigating your pool project with confidence.
Understand the key approvals you need
If you are buying, selling or leasing a property with a pool you must get a pool safety certificate if there is not a current certificate in place, make sure you know what approvals are required. In Queensland, swimming pools must meet strict safety standards, including pool fencing, gates, and safety barriers, and you’ll likely need a pool safety certificate.
Tip: If you don’t have a pool safety certificate, you must submit a Form 36 Notice of No Pool Safety Certificate. You can now complete and submit this form online, saving time and reducing errors. Submit Form 36 online.
Choose a Licensed Pool Safety Inspector
Only licensed Pool Safety Inspectors can issue a pool safety certificate, and you can find one here: Pool Safety Inspector Search. If you’ve had an issue with a licensed Pool Safety Inspector, it’s important to know you can lodge a formal complaint.
Tip: Use the Form 1—Complaint Against Pool Safety Inspector to raise concerns. You can submit this form digitally for faster handling. Submit a Form 1—Complaint against pool safety inspector online.
Make sure you’re compliant before summer hits
Don’t wait until summer to check that your pool is compliant. Fixing fencing issues or re-applying for certificates can take time, so plan to avoid last-minute stress.
Tip: If you are requesting a refund due to an administrative error, duplicate, or system error relating to your pool safety certificate and want to request a refund, you can submit a Refund Request—Pool Safety Certificate Cancellation online.
If you made a mistake on a Pool Safety Certificate, you may not need to use this form. To change details such as:
- property location
- pool or owner details
- exemption or alternative solution
- minor repairs
Email the QBCC Pool Team at poolsafety@qbcc.qld.gov.au.
Include:
- your name
- your Pool Safety Inspector licence number
- the Pool Safety Certificate number
- details of the changes.
A member of the QBCC Pool Safety Team will respond to your request
Stay up to date with Pool Safety Laws
Queensland’s pool safety standards are designed to keep your family and the community safe. Take time to familiarise yourself with the latest rules around fencing, gate latches, and signage.
Most delays in pool approvals happen because forms are incomplete or missing information. Submitting forms online helps ensure your paperwork is complete and ready to be submitted saving you time and avoiding costly rework