Contractor complaints

Complaints against contractors

If you believe that a contractor is breaking the law and you have evidence, you can send in a complaint. To make sure  you can go online or lodge a Notification of Offence form (PDF), see the ‘Complaints we don’t investigate’ page.

Also, be aware that we can’t investigate every complaint. To make the best use of our resources, we focus on areas where there is evidence and where consumers will be most at risk.

For more information, see the Compliance and Enforcement policy, section 2.1 (PDF).

Time limits for complaints

To allow for investigation time, please make complaints within 21 months of the offence date, or within 9 months from when you notify QBCC of the offence. The offender must be prosecuted within 2 years of committing the offence, or 1 year from the date QBCC first became aware of the offence (whichever is later).

Making a complaint

Information we need

  1. Your details – We keep in touch with you during the investigation. If the offender is prosecuted you will be asked to make a statement and may be required to give evidence in court.
  2. Offender details – To take action we must locate the alleged offender. Other helpful information includes how you came in contact with the contractor, and details of any suspicious patterns of behaviour.
  3. Site details – We use this to establish the location of any offence.
  4. Building work details – We use this information to determine the type of construction work being done and its value (i.e. exempt work, domestic or residential work).

Send in your complaint

You have a few options when you want to make a complaint (please note, we can’t investigate anonymous complaints).

You can:

  • GPO Box 5099, Brisbane QLD 4001, or
  • deliver it to one of our offices, or
  • email us – please scan all documents and attach them to your email. We can only accept PDF documents and emails smaller than 8MB.

If you include any documents with the form, please send copies only.

When will I know the result?

We try to investigate complaints quickly, but we can’t provide a timeframe due to the number of factors involved.

We’ll let you know the outcome of the investigation and if any disciplinary action was taken. If we can’t take action, you can explore other legal options.

Your privacy

While we keep all information confidential, it may be subject to access under the Right to Information Act 2009.

Additionally, some information used to prosecute an offender may indicate the origin of the complaint.